Emergency Protocol

Immediate
Assistance.

If you encounter suspicious situations or have fallen victim to fraud, immediate action is critical. Use the resources below.

Emergency Contacts

24/7 Available

Anti-Scam Helpline

18222

Hong Kong Police Anti-Scam Coordination Centre for immediate consultation and reporting.

Emergency Services

999

For immediate danger, threats, or if you need police intervention right away.

e-Report Centre

Online

File police reports online for non-urgent cases and documentation purposes.

⚠️ If You Have Transferred Money

Contact your bank immediately to freeze transactions and request fund tracing. Time is critical — act within 24 hours for the best chance of recovery. Call your bank's 24-hour hotline now.

Complaint Templates

Auto-Generate

Bank Complaint Letter

Fill in your details to generate a professional complaint letter for your bank.

Consumer Council Complaint

For reporting fraudulent companies or platforms to the Consumer Council.

Report a Scam

Community Protection

Report Type (Select all that apply)

Scam Category Tags

Detailed Description *

Please be as detailed as possible to help investigations

Evidence Upload (Optional)

📁

Click to upload files

Images, PDF, TXT (Max 5 files, 10MB each)

Your Contact Info (Optional)

Contact info helps authorities follow up, but is not required

Immediate Action Checklist

Step-by-Step
🛑

Step 1: Stop All Communication

  • • Immediately cease contact with the suspected scammer
  • • Do not respond to any further messages or calls
  • • Block the contact on all platforms
  • • Preserve all evidence without engaging further
🔒

Step 2: Secure Your Finances

  • • Contact your bank immediately to freeze accounts
  • • Change all banking passwords and PINs
  • • Request fund tracing if money was transferred
  • • Monitor accounts for unauthorized transactions
📞

Step 3: Report to Authorities

  • • Call 999 if in immediate danger
  • • Call 18222 for anti-scam coordination
  • • File online police report for documentation
  • • Report to Consumer Council (3105-3000)
📸

Step 4: Gather Evidence

  • • Screenshots of all communications
  • • Transaction records and bank statements
  • • Phone numbers and email addresses used
  • • Website URLs and social media profiles
🤝

Step 5: Seek Support

  • • Inform family and trusted friends
  • • Seek emotional support if needed
  • • Consider counseling for trauma recovery
  • • Join victim support groups
🔍

Scam Checker

Verify suspicious numbers, accounts, and links instantly.

📚

Knowledge Base

Learn about different scam types and prevention strategies.